Title: Managing security and trust for e-tender

Authors: Penny-Anne Cullen, Jackie Martin, Helen Simpson

Addresses: Warwick Manufacturing Group, International Manufacturing Centre, University of Warwick, Coventry, CV4 7AL, UK. ' University of Warwick, Coventry, CV4 7AL, UK. ' The National Business-to-Business Centre, Warwick Manufacturing Group, International Manufacturing Centre, University of Warwick, Coventry, CV4 7AL, UK

Abstract: This paper examines the relationship and management of electronic security and trust for effective e-tendering, as a stage of e-procurement in a UK aerospace supply chain. Drawing from established studies and research on trust, together with semi-structured interviews with representatives of the UK aerospace industry, it is demonstrated that whilst trust is considered important by the representatives in the customer/supplier relationship for tenders in aerospace e-procurement, security tools used by them within the website combined with the dominance of the customer and the historical relationship between the parties negate the need for trust.

Keywords: e-procurement; trust; security; customer-supplier relationship; UK aerospace industry; supply chain management.

DOI: 10.1504/IJEB.2003.004110

International Journal of Electronic Business, 2003 Vol.1 No.4, pp.372 - 382

Published online: 30 Mar 2004 *

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