Title: The responsive supply chain performance: relationships with technology uncertainty and organisational learning

Authors: Susita Asree, Bharathi Rao

Addresses: College of Business and Economics, Winston Salem State University, 601 S. Martin Luther King Kr. Drive, R.J. Reynolds Center, Winston-Salem, NC 27110, USA. ' Infosys Technologies Ltd., 42 Street, New York, USA

Abstract: The purpose of this paper is to illuminate the interplay of technology uncertainty and organisational learning, and its impact on the performance of a responsive supply chain. Through this paper, the researchers will: (a) test empirically how firms react to technology changes in a responsive supply chain design; (b) analyse through empirical tests how a responsive supply chain design influences a firm| incremental and experiential learning; and (c) analyse the impact of incremental and experiential learning on strategic supply chain performance. This study provides an empirical basis to understand the inter-relationships amongst variables of technological uncertainty, supply chain performance and organisational learning. The results indicate that those organisations which are more responsive to uncertainties in technology also trigger a |learning| process leading to superior supply chain performance.

Keywords: global supply chains; responsive supply chains; technology uncertainty; organisational learning; supply chain performance; technological change; incremental learning; experiential learning; strategic performance; inter-relationship; variables; technological uncertainty; learning processes; superior performance; Malaysia; manufacturing industry; integrated supply chains; SCM; supply chain management.

DOI: 10.1504/IJISM.2011.040712

International Journal of Integrated Supply Management, 2011 Vol.6 No.2, pp.127 - 139

Published online: 17 Jun 2011 *

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