Title: Using business models to identify expected quality for information systems

Authors: Rosaria Viana Bittencourt, Renata Mendes De Araujo

Addresses: National Nuclear Energy Commission, R.Gal.Severiano 90, Botafogo, 22290-040 – Rio de Janeiro, RJ, Brazil; NP2Tec – Research and Practice Group in Information Technology, Graduate Program in Informatics (PPGI), Federal University of the State of Rio de Janeiro (UNIRIO), Av. Pasteur 458, Urca, Rio de Janeiro, RJ, Brazil. ' NP2Tec – Research and Practice Group in Information Technology, Graduate Program in Informatics (PPGI), Federal University of the State of Rio de Janeiro (UNIRIO), Av. Pasteur 458, Urca, Rio de Janeiro, RJ, Brazil

Abstract: Non-functional requirements (NFRs) are related to customers|, users| and developers| expectations of information systems (IS) quality level. Generally, the identification of these non-functional properties is performed ad-hoc, notwithstanding the organisational business needs of where the system will operate, and performed further in the development process. This work presents the definition of a systematic path to NFRs identification, based on organisational business models. At the end of this research evaluation is expected of the business model potential as an instrument to identify NFRs from the beginning of a development process, and to improve the customers|, users| and developers| participation and commitment to this task.

Keywords: information systems; business models; NFR frameworks; quality requirements; non-functional requirements; customer expectations; user expectations; developer expectations; quality levels; business needs; development processes; customer participation; user participation; developer participation; customer commitment; user commitment; developer commitment; business process integration; business process management.

DOI: 10.1504/IJBPIM.2011.040207

International Journal of Business Process Integration and Management, 2011 Vol.5 No.2, pp.159 - 172

Published online: 20 May 2011 *

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