Title: Aligning goal analysis and business process modelling: a case study in healthcare

Authors: Evellin C.S. Cardoso, Renata S.S. Guizzardi, Joao Paulo A. Almeida

Addresses: Ontology and Conceptual Modeling Research Group (NEMO), Computer Science Department, Federal University of Espirito Santo (UFES), Av. Fernando Ferrari, s/n, 29060-970 Vitoria, Espirito Santo, Brazil. ' Ontology and Conceptual Modeling Research Group (NEMO), Computer Science Department, Federal University of Espirito Santo (UFES), Av. Fernando Ferrari, s/n, 29060-970 Vitoria, Espirito Santo, Brazil. ' Ontology and Conceptual Modeling Research Group (NEMO), Computer Science Department, Federal University of Espirito Santo (UFES), Av. Fernando Ferrari, s/n, 29060-970 Vitoria, Espirito Santo, Brazil

Abstract: This paper discusses the integration of goal analysis and business process modelling by using, respectively, Tropos and ARIS for each of these activities. The main benefit of the approach relates to traceability between goal models and business process models. The approach is exemplified with a case study in a healthcare organisation. We have observed that establishing the relations between goal and business process models is far from straightforward. This can be accounted by the fact that goals may be formulated in various levels of abstraction and precision and further, that goals may refer to various aspects of an organisation and its processes. Our approach for alignment is based on harmonising goal models such that they can be subsequently aligned with business process models. We propose a goal taxonomy to harmonise the goal domain and report on the implications of this classification in establishing the relationships with business processes.

Keywords: goal analysis; business process modelling; healthcare organisations; information architecture; integrated information systems; ARIS; Tropos; traceability; goal models; abstraction; precision; alignment; model harmonisation; goal taxonomies; goal domains; rheumatology; Cassiano de Moraes University Hospital; HUCAM; Vitoria; Brazil; business process integration; business process management.

DOI: 10.1504/IJBPIM.2011.040206

International Journal of Business Process Integration and Management, 2011 Vol.5 No.2, pp.144 - 158

Available online: 20 May 2011 *

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