Title: Understanding the role of stakeholders during business intelligence implementations: an actor-network theory perspective

Authors: Thanos Papadopoulos, Panagiotis Kanellis

Addresses: Knowledge and Information Systems Management Group, School of Management, University of Southampton, Southampton SO17 1BJ, UK. ' Ernst & Young, 11th Km National Road Athens, Lamia, Athens 11743, Greece

Abstract: This paper is concerned with the implementation of business intelligence (BI) presenting a case study from the Hellenic banking sector. Based on the paucity of BI literature on the role of stakeholders in the implementation and by adopting an actor-network theory (ANT) perspective, it focuses and discusses the emergence of actors and their associations during this process. The contribution of this study lies in providing an insight of the manner system stakeholders come in the fore during the different phases in complex system implementation contexts and influence along the way the process from design to the final roll-out.

Keywords: business intelligence; information systems implementation; information systems success; actor-network theory; ANT; stakeholders; Greece; banking industry.

DOI: 10.1504/IJIDS.2011.038843

International Journal of Information and Decision Sciences, 2011 Vol.3 No.1, pp.85 - 105

Published online: 04 Mar 2011 *

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