Title: A framework for performance evaluation of employment offices: a case of Tunisia
Authors: Wajdi Kthiri, Ali Emrouznejad, Younes Boujelbene, Mohamed Nejib Ouertani
Addresses: Unit of Research in Applied Economics (URECA), Faculty of Economics Sciences and Management, Airport Road km 4, 3018 Sfax, Tunisia. ' Operations & Information Management Group, Aston Business School, Aston University, Birmingham B4 7ET, UK. ' School of Business Administration, Sfax University, Airport Road km 4, 3018 Sfax, Tunisia. ' Unit of Research in Production, Faculty of Economics Sciences and Management, Sfax University, Airport Road km 4, 3018 Sfax, Tunisia
Abstract: This paper proposes a new framework for evaluating the performance of employment offices based on non-parametric technique of data envelopment analysis. This framework is explained using the assessment of technical efficiency of 82 employment offices in Tunisia which are under the direction of the National Agency for Employment and Independent Work. We further investigated the exogenous factors that may explain part of the variation in efficiency scores using a bootstrapping approach in period January 2006 to December 2008. Given the specialisation of employment offices, we used the proposed approach for the efficiency evaluation of graduate employment offices and multi-services employment offices, separately.
Keywords: technical efficiency; performance evaluation; employment offices; human resource management; HRM; Tunisia; non-parametric techniques; data envelopment analysis; government agencies; NAEIW; independent work; efficiency scores; bootstrapping; graduate employment; multi-services employment; applied decision sciences.
International Journal of Applied Decision Sciences, 2011 Vol.4 No.1, pp.16 - 33
Published online: 29 Sep 2014 *Full-text access for editors Access for subscribers Purchase this article Comment on this article