Title: How to measure and manage the risk of losing key employees?

Authors: Aki Jaaskelainen

Addresses: Department of Industrial Management, Tampere University of Technology, P.O. Box 541, FIN-33101 Tampere, Finland

Abstract: Intellectual capital is a key success factor for many modern organisations. However, the human dimension of intellectual capital is typically not owned by an organisation. Consequently, employee turnover may have negative effects on intellectual capital, which, in turn, may affect the productivity of an organisation. This study examines different performance measures and measurement approaches in order to propose means to identify and evaluate the risks related to employee turnover. Measures of employee competence and satisfaction are proposed as potential information sources for risk management purposes. The study is based on literature review and analysis. Risk management related to the intellectual capital of an organisation is a research theme which will need more attention in the future.

Keywords: employee turnover; intangible assets; intellectual capital; human capital; performance measurement; productivity; risk management; employee competence; employee satisfaction.

DOI: 10.1504/IJLIC.2011.037359

International Journal of Learning and Intellectual Capital, 2011 Vol.8 No.1, pp.63 - 75

Published online: 27 Nov 2014 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article