Title: Developing fundamental capabilities for successful e-government implementation

Authors: Mahmud Akhter Shareef, Norm Archer, Vinod Kumar, Uma Kumar

Addresses: DeGroote School of Business, McMaster University, 1280 Main Street West, Hamilton, Ontario L8S 4M4, Canada. ' DeGroote School of Business, McMaster University, 1280 Main Street West, Hamilton, Ontario L8S 4M4, Canada. ' Sprott School of Business, Carleton University, 1711 Dunton Tower, 1125 Colonel by Drive, Ottawa, ON K1S 5B6, Canada. ' Sprott School of Business, Carleton University, 1711 Dunton Tower, 1125 Colonel by Drive, Ottawa, ON K1S 5B6, Canada

Abstract: Several researchers address the failure of e-government (EG) in developing countries. Researchers studying the failure of information and communication technology (ICT) and EG systems reveal that the initiative, strategy, and adoption criteria of ICT in developing countries do not follow the same track as in developed countries. The failure to manage ICT and adopt EG systems arises from two points – the government itself and the citizens. The objective of this study is to identify the determinants and critical factors that contribute to government development of fundamental capabilities to adopt and manage ICT and successfully implement EG systems. This research study, applying qualitative methodology in a developing country, identifies the fundamental capabilities required to implement EG in developing countries, and the critical factors required to develop the capabilities necessary to adopt ICT and implement EG.

Keywords: e-government; electronic government; fundamental capabilities; ICT; adoption criteria; initiative criteria; strategy criteria; developing countries; critical success factors.

DOI: 10.1504/IJPP.2010.035133

International Journal of Public Policy, 2010 Vol.6 No.3/4, pp.318 - 335

Published online: 05 Sep 2010 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article