Title: Towards analysing training needs: a case study in a Greek bank

Authors: Evangelia Krassadaki, Nikolaos F. Matsatsinis, Anastasia K. Hanzis

Addresses: Department of Production Engineering and Management, Technical University of Crete, University Campus, 73100 Chania, Greece. ' Department of Production Engineering and Management, Technical University of Crete, University Campus, 73100 Chania, Greece. ' Department of Sociology, University of Crete, Rethymno, Crete, Greece

Abstract: This paper is part of a broader research project, which aims to upgrade the existing human resource procedure of a bank to a strategic human resource management approach. In this aspect, five dimensions were considered: selection, career, performance, reward and training. As part of the project, an integrated information system for skills and training management was developed. Therefore, the fundamental step was the enrichment of the existing job descriptions. This paper presents a seven-step methodology, which decomposes job positions to roles and tasks, and tasks to the required knowledge, skills and competences, in order for an employee to accomplish a job. The results can be used as a tool towards analysing training needs. The basic assumption of this methodology is the fact that employees usually undertake more than one role during their working time, which is the case for most bank branches in Greece.

Keywords: training needs analysis; job description; job roles; job profiling; Greek banks; Greece; strategic HRM; human resource management; employee selection; careers; employee performance; rewards; information systems; integrated information.

DOI: 10.1504/IJFSM.2010.034552

International Journal of Financial Services Management, 2010 Vol.4 No.3, pp.199 - 219

Published online: 07 Aug 2010 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article