Title: Emerging enterprise social software knowledge management environments: current practices and future challenges

Authors: Dimitris Bibikas, Iraklis Paraskakis, Alexandros G. Psychogios, Ana C. Vasconcelos

Addresses: South East European Research Centre, 24 Proxenou Koromila Str., 54622 Thessaloniki, Greece. ' South East European Research Centre, 24 Proxenou Koromila Str., 54622 Thessaloniki, Greece. ' Business Administration and Economics Department, CITY College, 3 Leontos Sofou Str., 54626 Thessaloniki, Greece. ' Department of Information Studies, The University of Sheffield, Regent Court, 211 Portobello Street, Sheffield S1 4DP, UK

Abstract: The purpose of this paper is to propose an organisational knowledge management approach, embodying next generation knowledge management systems characteristics, through the use of enterprise social software technologies and inter-related management perspectives. The limitations of current knowledge management systems in harmonising and integrating codification and socialisation approaches to knowledge management, as well as emphasising knowledge exploitation processes over knowledge exploration are discussed. An integrated approach is proposed, focusing on the management of less structured business processes, the development of a social network and informal knowledge worker community based approach, and finally, the need to underpin adaptive strategies in knowledge work processes.

Keywords: knowledge management systems; enterprise social software; knowledge lifecycle; organisational KM; social networks; informal communities; knowledge workers.

DOI: 10.1504/IJLIC.2010.034372

International Journal of Learning and Intellectual Capital, 2010 Vol.7 No.3/4, pp.328 - 343

Published online: 01 Aug 2010 *

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