Authors: Athanasios Karantjias, Teta Stamati, Drakoulis Martakos
Addresses: Department of Computer Science, University of Piraeus, Piraeus 18532, Greece. ' Department of Informatics and Telecommunications, National and Kapodistrian University of Athens, Panepistimiopolis, Ilissia 15784, Greece. ' Department of Informatics and Telecommunications, National and Kapodistrian University of Athens, Panepistimiopolis, Ilissia 15784, Greece
Abstract: Extensively used distributed e-government solutions did not succeed to gain Governmental Organisations| (GOs|) and end-users| acceptance since they did not fulfil core requirements such as interoperability, scalability/extensibility, security and trust, and high administration. This paper presents an innovative Local Government Access Framework (LGAF), deployed for the Central Union of Municipalities and Communities of Greece, providing insights to critical success design factors for reengineering mission critical legacy systems so that they can operate in and take full advantage of a user-centric e/m-government environment. The LGAF integrates almost 250 government services in many different domains of the public administration such as in health, social care, education, public transportation, cultural, and others, integrating peak XML technologies, worldwide standards and specifications.
Keywords: interoperability; security; privacy; content management; business process management; identity control; access control; e-government; electronic government; trust; local government; Greece; legacy systems reengineering; government services; public administration; critical success factors.
International Journal of Electronic Governance, 2010 Vol.3 No.2, pp.170 - 188
Published online: 12 Jul 2010 *Full-text access for editors Access for subscribers Purchase this article Comment on this article