Title: An AHP-QFD approach to developing DSS for crisis management

Authors: Magdy M. Kabeil

Addresses: Department of Computer and Information Systems, Sadat Academy for Management Sciences, P.O. Box 5742 Heliopolis West, Cairo, Egypt

Abstract: The paper defines and demonstrates the use of a framework for developing a DSS for crisis management. The framework is based on the analytical hierarchy process (AHP) and the quality function deployment (QFD) technique. The AHP is used for defining and assigning relative weights for a comprehensive list of requirements that covers all expected crises of a crisis management centre. The QFD is used for defining and assigning relative weights for design components that support the defined requirements. An example of applying the framework for developing a conceptual design of DSS in a crisis management centre is demonstrated.

Keywords: crisis management; emergency management; decision support systems; analytical hierarchy process; AHP; quality function deployment; QFD; relative weights; design components; defined requirements; conceptual designs; strategic decision making; decision aids; decision models.

DOI: 10.1504/IJMDM.2010.033643

International Journal of Management and Decision Making, 2010 Vol.11 No.1, pp.55 - 68

Published online: 09 Jun 2010 *

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