Title: Knowledge management, organisational communication and job satisfaction: an empirical test of a five-star hotel in Turkey

Authors: Mehmet Ali Koseoglu, Cetin Bektas, John A. Parnell, Shawn Carraher

Addresses: Menderes EDAS, Mugla Il Mudurlugu, Orhaniye Mah. Papatya Sok. No. 6, Mugla, Turkey. ' Economic and Administrative Sciences, Business Administration, Usak University, Izmir Yolu 8.Km., 1 Eylul Kampusu D-1 Blok Kat: 3, Usak, Turkey. ' William Henry Belk Professor of Management, School of Business Administration, University of North Carolina at Pembroke, Pembroke, NC 28372, USA. ' Virginia Brewczynski Endowed Chair in Entrepreneurial Studies, Center for Emerging Technology & Entrepreneurial Studies, School of Business, Cameron University 2800 West Gore Blvd, Lawton, OK 73505, USA

Abstract: The purpose of this study is to examine the relationships among knowledge management, organisational communication, and job satisfaction in Turkey|s hospitality industry. A survey was administered to 154 employees of a five-star hotel in the Antalya Region in Turkey. Structural equation modelling was used to test the hypotheses. Although, the literature supports relationships among knowledge management, job satisfaction, and organisational communication, empirical linkages among these constructs were not found. The lack of support for hypotheses suggests that relationships among knowledge management, job satisfaction, and organisational communication may not be as strong as expected.

Keywords: knowledge management; organisational communication; job satisfaction; hospitality industry; five-star hotels; tourism; Turkey; structural equation modelling.

DOI: 10.1504/IJLTM.2010.032062

International Journal of Leisure and Tourism Marketing, 2010 Vol.1 No.4, pp.323 - 343

Published online: 07 Mar 2010 *

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