Authors: Arlie Russell Hochschild
Addresses: Department of Sociology, University of California Berkeley, CA 94720, USA
Abstract: Can emotional labour be fun? Of course, but not in broken care systems. In understaffed, hyper-bureaucratised facilities, maintained by migrant workers torn from their families, where care itself is rendered invisible, it is harder to enjoy emotional labour. Indeed, a broken system calls for a secondary form of emotion work – dealing with how the broken system makes you feel.
Keywords: emotion work; broken systems; emotional labour; discontent; hyper-bureaucratised care; globalised care; devalued care; migrant workers; feelings; care systems.
International Journal of Work Organisation and Emotion, 2009 Vol.3 No.2, pp.112 - 119
Published online: 13 Jan 2010 *Full-text access for editors Access for subscribers Purchase this article Comment on this article