Title: Embedded training for high-turnover computer-based positions

Authors: Jacqueline C. Wheeler, Jane M. Carey

Addresses: IBM Communications Laboratory, Research Triangle Park, NC, USA. ' Business Programs 543-6200, Arizona State University, West Campus, 4701 West Thunderbird Road, Phoenix, Arizona 85069-7100, USA

Abstract: In a company with a high volume of personnel turnover, software training can be expensive and time-consuming. Supervisors must spend more and more time managing on-the-job training (OJT) and less time supervising work tasks. One answer to this problem is an approach called embedded training. This paper defines embedded training, discusses instructional design issues, human factors guidelines for training presentation, user types, and addresses some of the difficulties encountered in embedded training.

Keywords: staff turnover; embedded training; on-the-job training; educational software; applications software; training software; instructional design; workplace training; human factors; ergonomics.

DOI: 10.1504/IJCEELL.1991.030357

International Journal of Continuing Engineering Education and Life-Long Learning, 1991 Vol.1 No.2, pp.167 - 179

Available online: 15 Dec 2009 *

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