Authors: Cuthbert Shepherdson, Albert Wee Kwan Tan, Tran Van Nam
Addresses: KDI Asia Pte Ltd., Blk 468A Admiralty Drive, #15-115, 751468 Singapore. ' The Logistics Institute – Asia Pacific, National University of Singapore, 21 Heng Mui Keng Terrace, #04-01, 119613 Singapore. ' Faculty of Law, National Economics University, 207 Giai Phong Road, Hanoi, Vietnam
Abstract: Vietnam has recently invested in Information and Communication Technologies (ICTs) to enhance her competitiveness in the global environment. However experience, even in developed countries, has shown that incorporating e-government practices is not a sure means of attaining the desired goals. This paper examines the strategic position of Vietnam, as it becomes a member of WTO in implementing e-government. An e-governance framework is recommended as a means of achieving a successful reform by taking a holistic approach to analyse existing performance gaps and identify e-government opportunities for Vietnam.
Keywords: e-government; Vietnam; framework; developing countries; one-stop shop; integrated e-services; electronic government; online services; electronic services; ICT.
International Journal of Electronic Governance, 2009 Vol.2 No.2/3, pp.170 - 191
Accepted: 14 May 2009
Published online: 06 Nov 2009 *