Title: Factors influencing the organisational satisfaction with RFID implementation in supply chain management: an exploratory study

Authors: Shin-Yuan Hung, Tsan-Ching Kang, David C. Yen, Feng-Chou Wu

Addresses: Department of Information Management, National Chung Cheng University, Chia-Yi, Taiwan, ROC. ' Department of Information Management, National Chung Cheng University, Chia-Yi, Taiwan, ROC. ' Department of DSC and MIS, Miami University, Oxford, OH 45056, USA. ' Department of Information Management, National Chung Cheng University, Chia-Yi, Taiwan, ROC

Abstract: Radio frequency identification (RFID) has garnered a great deal of research interest, especially for technological and case studies. However, factors influencing organisational satisfaction with RFID implementation have not received adequate attention in management literature. Hence, this research develops an exploratory model that was based on the literature of innovation diffusion and implementation. The empirical analysis of 74 businesses that have implemented RFID suggests that the pressure from trading partners is the most influential factor to the organisational satisfaction, and centralisation, external support and complexity also affects the satisfaction of organisation. The implications for future research and management are discussed.

Keywords: information systems implementation; organisational satisfaction; radio frequency identification; RFID; supply chain management; SCM; trading partners; centralisation; external support; complexity.

DOI: 10.1504/IJBSR.2009.026186

International Journal of Business and Systems Research, 2009 Vol.3 No.3, pp.309 - 329

Available online: 27 May 2009

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