Title: A paradox of knowledge management in the case of a Japanese retail company

Authors: Kaori Shinozaki, Akiya Nagata

Addresses: School of Knowledge Science, Japan Advanced Institute of Science and Technology, 1-1, Asahidai, Tatsunokuchi, Ishikawa 923-1292, Japan. School of Knowledge Science, Japan Advanced Institute of Science and Technology, 1-1, Asahidai, Tatsunokuchi, Ishikawa 923-1292, Japan

Abstract: This paper attempts to show a paradox relating to the introduction of knowledge management, by the case study of Japan|s retail company. When companies introduce knowledge management, if the reasons for establishing knowledge databases are seen only in terms of improving the efficiency of knowledge utilisation, there is a risk that competitiveness will be reduced due to the resulting loss of resources of experience-based knowledge.

Keywords: knowledge management; knowledge creation; information system; retail company; operational reform.

DOI: 10.1504/IJITM.2003.002445

International Journal of Information Technology and Management, 2003 Vol.2 No.1/2, pp.1-8

Published online: 18 Jul 2003 *

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