Title: An empirical analysis of DeLone and McLean's e-commerce model in the student loan industry

Authors: Dewaynna A. Cates, Hyonsong Chong, Rupak Rauniar

Addresses: Department of Management and Marketing, Prairie View A&M University, Prairie View, P.O. Box 519, Texas 77446, USA. ' Department of Management and Marketing, Jackson State University, Jackson, P.O. Box 18230, MS 39217, USA. ' Department of Management and Marketing, University of St. Thomas, Houston, TX 77006, USA

Abstract: Companies are integrating the flow of information and decision processes across the supply chain to provide better customer service and to improve business performance. Advancements in information and communication technologies have led to the implementation of web-enabled Business-to-Business (B2B) e-commerce systems to facilitate interorganisational coordination and decision making. Such systems are expensive to implement and yet may fail to achieve business objectives. Therefore, evaluation of how well such systems help organisations achieve goals is a necessity. Based on the theoretical model of DeLone and McLean (2004), this paper empirically investigates the success of e-commerce systems in the student loan industry.

Keywords: e-commerce; e-business; framework; success factors; e-finance; electronic business; electronic commerce; electronic finance; online finance; student loans.

DOI: 10.1504/IJEB.2009.023611

International Journal of Electronic Business, 2009 Vol.7 No.1, pp.86 - 104

Published online: 02 Mar 2009 *

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