Title: Identifying and capturing knowledge for website usage: a platform for progress

Authors: John Biggam

Addresses: Glasgow Caledonian University, Division of Business Information Management, Caledonian Business School, Glasgow G4 OBA, UK

Abstract: Increasingly, organisations are seeking to exploit emerging technologies for competitive advantage. Although the internet is not a new phenomenon, the drive towards e-business has grown exponentially only in the last decade. E-Business, however, has not been problem-free. Security issues (e.g. web vandalism), legal problems (e.g. legality of electronic contracts), social exclusion, bandwidth restrictions and inadequate websites have all contributed towards business-to-customer reticence. The purpose of this paper is to contribute towards the improvement of websites, through the use of a proposed Knowledge Dichotomy Matrix. This model will illustrate how organisations can tackle the issue of collecting and representing knowledge portals that best reflect their organisation. In addition, barriers to the capture of knowledge will also be discussed.

Keywords: knowledge management; e-business; website development.

DOI: 10.1504/IJEB.2003.002175

International Journal of Electronic Business, 2003 Vol.1 No.3, pp.225-236

Published online: 21 Jul 2003 *

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