Authors: Xiang Fang, Clyde W. Holsapple
Addresses: Richard T. Farmer School of Business Administration, Miami University, Oxford, OH 45056 USA. School of Management, University of Kentucky, Lexington, KY 40506-0034, USA
Abstract: Electronic commerce is concerned with initiatives for achieving business objectives via computer/communication technologies to manage knowledge in and across value chains. One main purpose of a website is to enable or facilitate acquisition of knowledge by both its users and its sponsor. How to design a website to maximise its usability for acquiring knowledge is an important question, one whose answer is significant for a firm|s knowledge management competitiveness in the electronic commerce era. Although design tips/guidelines exist, there has so far been little systematic, formal research into the issue of what features a website should exhibit in order to be highly usable for acquiring knowledge. As a foundation for conducting such research, this paper introduces a relatively comprehensive taxonomy that characterises the main elements that influence usability of a website designed for knowledge acquisition. A sample research model based on these elements is described.
Keywords: environment features; knowledge acquisition; navigation structure; sponsor features; system features; task features; taxonomy; usability; user features; website design.
International Journal of Electronic Business, 2003 Vol.1 No.2, pp.211-224
Published online: 21 Jul 2003 *Full-text access for editors Access for subscribers Purchase this article Comment on this article