Title: Knowledgeability and capacity of the owners: assuring professionalism when providing housing services

Authors: Katrin Paadam, Roode Liias

Addresses: Tallinn University of Technology, Kopli 101, 11712 Tallinn, Estonia. ' Tallinn University of Technology, Ehitajate tee 5, 19086 Tallinn, Estonia

Abstract: Discussions on the provision of good quality housing management and maintenance services are well established in various disciplines. By joining the perspectives of facilities management studies and sociological considerations this paper attempts to introduce an interdisciplinary approach for conceptualising the quality provision of housing services. The paper aims at contributing to an understanding, which views service providers and clients – the residents and owners of housing property – as equally important in the reciprocity of the production of knowledge and raising knowledgeability assumed to form a solid foundation for professionalism in the field of management and maintenance of housing.

Keywords: professionalism; housing service quality; knowledgeability; capacity building; service provision partnerships; intelligent owners; housing services; facilities management; sociology; housing management; housing maintenance.

DOI: 10.1504/IJEP.2008.021356

International Journal of Environment and Pollution, 2008 Vol.35 No.2/3/4, pp.205 - 218

Published online: 20 Nov 2008 *

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