Title: An application of Six Sigma to collaborative commerce capability assessment in enterprise implementation

Authors: Chyuan Perng, Jeng-Teng Tsai, Wen-Chih Chiou, Shiow-Luan Wang

Addresses: Department of Industrial Engineering and Enterprise Information, Tunghai University, 181, Taichung Harbour Road, Sector 3, Taichung 40704, Taiwan, ROC. ' Department of Industrial Engineering and Enterprise Information, Tunghai University, 181, Taichung Harbour Road, Sector 3, Taichung 40704, Taiwan, ROC. ' Department of Business Administration, National Chinyi University of Technology, 35, Lane 215, Chung-San Road, Sector 1, Taiping, Taichung 40704, Taiwan, ROC. ' Department of Industrial Engineering and Enterprise Information, Tunghai University; Department of Information Management, National Formosa University, 64, Wen-Hua Rd., Huwei, Yunlin 632, Taiwan, ROC

Abstract: We aimed to propose a collaborative commerce capability assessment model and examined its implementation in Taiwan|s companies. This model is based on the Six Sigma DMAIC process (define, measure, analyse, improve and control) which is an enhancement system for existing business processes falling below specification and looking for incremental improvement. |Information Technology capability|, |data management capability|, |process management capability|, |organisation management capability|, |knowledge management capability| and |collaborative commerce capability| are the measurement indicators which were concluded from literature studies. Data collected via a survey of executive managers in the Central Taiwan Science Park (CTSP) and an interview with over 10 years experienced experts. The results indicated that this model have a positive impact on the improvement of business performance. These conclusions should help managers to revisit their priorities in terms of the relative efforts in the application of these indicators and capability. Implication and future study have been provided.

Keywords: capability assessment; change management; collaborative commerce; DMAIC; six sigma; Taiwan; business performance; performance improvement; information technology; data management; process management; organisation management; knowledge management.

DOI: 10.1504/IJISCM.2008.020691

International Journal of Information Systems and Change Management, 2008 Vol.3 No.2, pp.125 - 146

Published online: 10 Oct 2008 *

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