Title: Analysis and selection of management technologies in the healthcare organisations: the Balanced Scorecard approach in the image diagnostics service

Authors: Oscar Tamburis

Addresses: Department of Business Economics, Faculty of Economics, University of Naples 'Federico II', Via Cinthia 80126, Naples, Italy

Abstract: The purpose of this paper is to show, through the analysis of a case study, how the systematic adoption and implementation of a strategic evaluation methodology (the Balanced Scorecard approach, created within an absolutely non-health context), for the organisation of an image diagnostics service, can assist it to evolve. On the one hand, it allows the creation, in the healthcare field, of a path of rationalisation and integration between relationships and procedures, and on the other hand it highlights the need for organisational changes in a context that, even when introducing a strong element of complexity, keeps anchored to basically chaotic evolution dynamics.

Keywords: BSC approach; balanced scorecard; IDS; image diagnostics service; technology management; HCOs; healthcare organisations; organisational change.

DOI: 10.1504/IJENVH.2008.020656

International Journal of Environment and Health, 2008 Vol.2 No.2, pp.131 - 146

Published online: 08 Oct 2008 *

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