Title: An analysis of service studies toward sustainable value creation

Authors: Takeshi Takenaka, Kanji Ueda

Addresses: Center for Engineering, The University of Tokyo, Chiba, Japan. ' Center for Engineering, The University of Tokyo, Chiba, Japan

Abstract: It is difficult to establish a new scientific methodology for studies of service because the value of a service should become apparent through societal interaction and created value is needed to be sustainable in society and environment. This paper provides an overview of previous studies of services using an academic database to clarify the underlying problems related to this subject. It introduces our study example on lifestyle including daily behaviour, personality, and attitudes about information technologies. Finally, a new classification of service models is introduced, considering the relationships among service providers, service receivers, and service environments.

Keywords: service models; co-creation; sustainable value creation; lifestyle; emergent synthesis; sustainability; services.

DOI: 10.1504/IJSM.2008.019232

International Journal of Sustainable Manufacturing, 2008 Vol.1 No.1/2, pp.168 - 179

Available online: 02 Jul 2008 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article