Title: The e-business performance measurement in SMEs

Authors: Pedro Soto-Acosta

Addresses: Department of Management and Finance, University of Murcia, Campus de Espinardo, 30100 Espinardo, Murcia, Spain

Abstract: The increasing adoption of internet technologies in the SMEs has produced remarkable interest in the quantification of the benefits of these technologies. Although a large number of Information Systems (ISs) performance measures can be found in the IS and e-business literature, what remains unclear in the literature is what measures are appropriate in a particular situation. This paper proposes a framework to help guide both scholars and practitioners in the process of developing and/or selecting performance measures to gauge the effectiveness of specific e-business initiatives in the SMEs. The proposed framework focuses on four dimensions: the technology, the unit of analysis, the business process and the evaluation of performance.

Keywords: e-business; performance measurement; small and medium-sized enterprises; SMEs; internet; IS effectiveness; information systems; information technology; electronic business; performance measures.

DOI: 10.1504/IJENM.2008.018781

International Journal of Enterprise Network Management, 2008 Vol.2 No.3, pp.268 - 279

Published online: 18 Jun 2008 *

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