Title: Supply chain-oriented performance measurement for automotive spare parts

Authors: Sander De Leeuw, Loek Beekman

Addresses: Department of Economics and Business Sciences, Information and Logistics, Vrije Universiteit Amsterdam, De Boelelaan 1105/3A–33, 1081 HV Amsterdam, The Netherlands; Windesheim Honours College, Praubstraat 17, 8011 PN Zwolle, The Netherlands. ' AP-Logistics B.V., 's-Gravenlandseweg 379, 3125 BJ Schiedam, The Netherlands

Abstract: Literature provides a number of conceptual frameworks and discussions on performance measurement in supply chains. However, most of these frameworks focus on a single link of a supply chain. Furthermore, there is a lack of empirical analysis and case studies on performance metrics and measurements in a supply chain context. This article provides the results of an empirical study into performance measurement in the automotive spare parts supply chain, with a focus on the dependent channel. We have applied a supply chain performance measurement model called the LogistiQual model. We will discuss the types of measures used by companies in the automotive spare parts supply chain and will argue that in the automotive spare parts supply chain performance is, to a certain extent, measured with a supply chain perspective but not completely.

Keywords: automotive spare parts; supply chain management; SCM; performance management; performance measurement; logistics; automobile industry; supply chain performance.

DOI: 10.1504/IJATM.2008.018768

International Journal of Automotive Technology and Management, 2008 Vol.8 No.1, pp.56 - 70

Published online: 16 Jun 2008 *

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