Title: Understanding and scoping life events

Authors: Efthimios Tambouris, Konstantinos Tarabanis

Addresses: Center for Research and Technology Hellas/Informatics and Telematics Institute (CERTH/ITI), 6th km Charilaou-Thermi Road, 570 01, Thermi, Thessaloniki, Greece. ' University of Macedonia, Egnatia 156, Thessaloniki 540 06, Greece

Abstract: The concept of |life events| has been recently introduced as a straightforward metaphor to map citizens| needs to public services in order to achieve one-stop government. However, despite its widespread adoption, there is currently no systematic work towards understanding and defining life events. The aim of this paper is to create a common understanding of the life-event concept. First, it investigates the life-event concept and proposes a suitable definition. Second, it proposes a preliminary framework for modelling life events based on a simple, systemic model for public services. This framework is validated by means of an example. Finally, available options for implementing a life-event portal are outlined while ideas for the further direction of this work are suggested.

Keywords: life events; citizen-centric government; public service provision; public services; one-stop government; life event portal; electronic governance.

DOI: 10.1504/IJEG.2008.017901

International Journal of Electronic Governance, 2008 Vol.1 No.2, pp.139 - 154

Published online: 22 Apr 2008 *

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