Title: Electronic Public Service (EPS) and its implementation in Chinese local governments

Authors: Guangwei Hu, Weijun Zhong, Shue Mei

Addresses: Department of Information Management, Nanjing University, No. 22, Hankou Road, Nanjing 210093, China. ' School of Economics and Management, Southeast University, No. 9, Chengxian Road, Nanjing 210096, China. ' School of Economics and Management, Southeast University, No. 9, Chengxian Road, Nanjing 210096, China

Abstract: With the flourish of public sector Information and Communication Technologies (ICTs), there has been a growing need for research on the adoption of Electronic Public Service (EPS). To fill the existing knowledge gap in this area, this paper examines what EPS is and what is its implementation within Chinese local governments. This paper develops an analysis framework to discuss what types of e-services should be offered through applying EPS, and further reports the implementation of EPS in Mainland China. Several recommendations are made based on the research findings and China|s actual situations.

Keywords: public service; e-government; e-gov; e-services; electronic public service; EPS; electronic government; electronic governance; China; local government.

DOI: 10.1504/IJEG.2008.017900

International Journal of Electronic Governance, 2008 Vol.1 No.2, pp.118 - 138

Published online: 22 Apr 2008 *

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