Title: Assessing post-adoption utilisation of an information technology within a supply chain management context

Authors: Susan K. Lippert

Addresses: Management Department, Drexel University, 101 N 33rd Street, Room 331, Philadelphia, PA 19104, USA

Abstract: Information Technology (IT) has generated profound effects on Supply Chain Management (SCM) activities related to problem-solving, information sharing, and cost reduction initiatives. The influences of individual-level antecedents on post-adoption utilisation of a specialised IT within an SCM context were examined. Data were collected from 272 first-tier supply chain members of the second largest US automotive service-parts logistics operation using a new supply chain technology. Twelve hypotheses were tested through a structural equation model. The results suggest that in supply chains where usage is mandated, individual-level determinants can increase utilisation. Study implications and suggestions for future research are discussed.

Keywords: technology adoption; post-adoption behaviour; utilisation; technology acceptance model; TAM; structural equation modelling; SEM; supply chain awareness; resistance to change; technology trust; willingness to take risks; supply chain management; SCM; information technology; automotive service parts; automotive logistics; automobile industry.

DOI: 10.1504/IJITM.2008.015888

International Journal of Information Technology and Management, 2008 Vol.7 No.1, pp.36 - 59

Published online: 02 Dec 2007 *

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