Title: Performance measurement implementation in a knowledge-based public organisation

Authors: Hannu Rantanen, Kirsi Leva, Sanna Pekkola

Addresses: Department of Industrial Management, Lappeenranta University of Technology, Lahti Unit, Saimaankatu 11, Lahti FI-15140, Finland. ' Safety Technology Authority (TUKES), Kalevankatu 48, PL 123, Helsinki FI-00181, Finland. ' Department of Industrial Management, Lappeenranta University of Technology, Lahti Unit, Saimaankatu 11, Lahti FI-15140, Finland

Abstract: Numerous papers on measurement systems in public organisations have appeared in the recent years. Measurement systems in knowledge-based organisations is another popular topic in the literature. The development and implementation of management systems in knowledge-based public organisations differs considerably from the way they are realised in the production-oriented sector. This case study examines the implementation of a Performance Measurement System (PMS) in a knowledge-based public organisation. The study comprises of information that emerged during the PMS development in this organisation. The aim is to pinpoint those success factors especially critical from the point of view of the implementation of performance measurement.

Keywords: performance measurement systems; PMS; management systems; knowledge management; implementation; knowledge-based organisations; knowledge-based public organisations; success factors.

DOI: 10.1504/IJBSR.2007.015833

International Journal of Business and Systems Research, 2007 Vol.1 No.3, pp.343 - 353

Published online: 22 Nov 2007 *

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