Title: Knowledge management strategies: creating and testing a measurement scale

Authors: Luiz Antonio Joia

Addresses: Fundacao Getulio Vargas and Rio de Janeiro State University, Praia de Botafogo 190, sala 526, Botafogo, Rio de Janeiro, RJ, 22253–900, Brazil

Abstract: Some well-known researchers have supported the position that leading companies in their industries should have a knowledge management strategy focused either on |Personalisation| or |Codification|. According to this claim, any company that has adopted a knowledge management strategy based on both of the above, does not have the means to become a major player within its industry. This article seeks to verify this hypothesis, through the creation of a measurement scale to assess an organisation|s knowledge management strategy. A nomological network based on indicators drawn from the theoretical reference material adopted is also developed, whereby confirmatory factor analysis is performed and factor scores are further calculated in order to test this measurement scale in a leading intellectual property office in Brazil. The results obtained reveal that the combination of different knowledge management approaches would appear to be more appropriate for a company in a competitive environment.

Keywords: knowledge management; KM strategy; personalisation; codification; factor scores; intellectual property office; Brazil; measurement scale.

DOI: 10.1504/IJLIC.2007.015607

International Journal of Learning and Intellectual Capital, 2007 Vol.4 No.3, pp.203 - 221

Published online: 05 Nov 2007 *

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