Title: Sharpening the edge of market-driven intangibles and innovations

Authors: Matti Tuominen, Sami Kajalo, Arto Rajala, Sheelagh Matear, Graham J. Hooley

Addresses: Helsinki School of Economics (HSE), Department of Marketing and Management, PO Box 1210, FIN-00101 Helsinki, Finland. ' Helsinki School of Economics (HSE), Department of Marketing and Management, PO Box 1210, FIN-00101 Helsinki, Finland. ' Helsinki School of Economics (HSE), Department of Marketing and Management, PO Box 1210, FIN-00101 Helsinki, Finland. ' Lincoln University, PO Box 94, Canterbury 8150, New Zealand. ' Aston University, Aston Business School, Birmingham B4 7ET, UK

Abstract: A review of the extant literature concludes that market-driven intangibles and innovations are increasingly considered to be the most critical firm-specific resources, but also finds a lack of elaboration of which types of these resources are most important. In this paper, we incorporate these observations into a conceptual model and link it to highly developed institutional settings for the model evaluation. From the point of view of firm revenue management, we can anticipate that performance advantages created through deployment of intellectual and relational capital in marketing and innovation are more likely to be superior. In essence, they constitute the integration of organisational intangibles both in cognitive and behavioural level to create an idiosyncratic combination for each firm. Our research findings show feasible paths for sharpening the edge of market-driven intangibles and innovations. We discuss the key results for research and practice.

Keywords: competitive edge; developed market economies; innovations; market driven intangibles; profitability; revenue management; conceptual models; intellectual capital; relational capital; marketing; innovation.

DOI: 10.1504/IJRM.2007.015518

International Journal of Revenue Management, 2007 Vol.1 No.3, pp.247 - 261

Published online: 23 Oct 2007 *

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