Title: An assessment of the key success factors of manufacturing performance from the perspective of external decision-makers

Authors: Carlos Ferreira Gomes, Mahmoud M. Yasin, Joao V. Lisboa

Addresses: School of Economics, Institute of System and Robotics, University of Coimbra, Av. Dias da Silva 165, Coimbra 3004-512, Portugal. ' Department of Management and Marketing, East Tennessee State University, P.O. Box 70625, Johnson City, TN 37614, USA. ' School of Economics, Institute of System and Robotics, University of Coimbra, Av. Dias da Silva 165, Coimbra 3004-512, Portugal

Abstract: The objective of this study is to investigate the approaches utilised by external decision-makers in their evaluation of the different facets of performance of manufacturing organisations, operating as open systems. In process, important linkages which exist among relevant performance parameters are explored. The types and frequencies of performance measures used by the sampled Portuguese financial analysts are compared using factor analysis and multiple regression analysis. Results tend to underscore the significance of the collective performance of all subsystems of the manufacturing system. Based on the findings of this research, implications focusing on the management of organisational performance systems are identified.

Keywords: performance measurement; key success factors; manufacturing performance; decision making; financial analysis; open systems; empirical study; external decision-makers; Portugal.

DOI: 10.1504/IJBSR.2007.015373

International Journal of Business and Systems Research, 2007 Vol.1 No.2, pp.148 - 161

Published online: 12 Oct 2007 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article