Title: Circular supply chain with product-service systems: a case of recycled products

Authors: Yudi Fernando; Ridho Bramulya Ikhsan; Ika Sari Wahyuni-TD; Rosly Othman

Addresses: Management Department, BINUS Online Learning, Bina Nusantara University, 11530, Indonesia; Faculty of Industrial Management, Universiti Malaysia Pahang Al-Sultan Abdullah (UMPSA), 26300, Pahang, Malaysia; Faculty of Education and Liberal Studies, City University of Malaysia, Petaling Jaya, Malaysia, 46100, Selangor, Malaysia ' Management Department, BINUS Online Learning, Bina Nusantara University, 11530, Indonesia ' Accounting Department, Faculty of Economics Universitas Andalas, 25175, Indonesia ' Graduate School of Business, Universiti Sains Malaysia, 11800, Malaysia

Abstract: Circular supply chain management has encountered a critical challenge in promoting recycled products to the market and maintaining product competitiveness. Integrating the product-service system in the circular supply chain is expected to deliver better business performance. This study explores the supply chain mechanism based on a product-service system of recycled products. The qualitative technique has been deployed to collect data on the key personnel involved product-service system in the circular supply chain. Thirteen key informants are participated and interviewed separately. The data have been analysed, and results show that the marketability of recycled products, digital platform, customer services, supplier readiness and product return flow is the critical success of the product-service system in a circular supply chain. In addition, the manufacturing supply chain must pay attention to the network distribution, risk management and mitigation strategy.

Keywords: circular supply chain management; product-service system; recycled products; recoverable products; industrial marketing.

DOI: 10.1504/IJLSM.2026.150957

International Journal of Logistics Systems and Management, 2026 Vol.53 No.1, pp.120 - 135

Received: 11 Jul 2023
Accepted: 02 Aug 2023
Published online: 06 Jan 2026 *

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