Title: The factors that influence the use of NFC mobile payment for public transport in Malaysia

Authors: Noorsiah Ahmad; Nur Aqilah Zainordin; Nor Aziyatul Izni; Lee Kah Mun; Chong Kar Weng

Addresses: Department of Logistics, Faculty of Business and Management, UCSI University, 56000 Cheras, Kuala Lumpur, Malaysia ' Department of Accounting and Finance, Faculty of Business and Management, UCSI University, 56000 Cheras, Kuala Lumpur, Malaysia ' Centre of Foundation Studies, Universiti Teknologi MARA, Cawangan Selangor, Kampus Dengkil, 43800 Dengkil, Selangor, Malaysia ' Department of Logistics, Faculty of Business and Management, UCSI University, 56000 Cheras, Kuala Lumpur, Malaysia ' Department of Logistics, Faculty of Business and Management, UCSI University, 56000 Cheras, Kuala Lumpur, Malaysia

Abstract: This study assesses the intention to use near-field communication (NFC) mobile payments on public transportation in Klang Valley, Malaysia. This study is to determine the public's awareness and attitude towards the intention to use NFC mobile payment on public transportation in Kuala Lumpur, Malaysia. The methods of data collection are mainly through online questionnaires that have been distributed to the public that is currently living in Kuala Lumpur, of which a total of 333 respondents have been successfully collected. Once the data has been collected, SPSS software is utilised for the data analysis. The results showed that awareness and attitude significantly had relationships towards the intention to use NFC mobile payment on public transportation in Kuala Lumpur.

Keywords: mobile payment; near-field communication; NFC; public transportation; logistic; awareness; Malaysia.

DOI: 10.1504/IJLSM.2025.149651

International Journal of Logistics Systems and Management, 2025 Vol.52 No.2, pp.250 - 262

Received: 24 Jan 2023
Accepted: 05 Mar 2023
Published online: 10 Nov 2025 *

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