Title: AI chatbots: security and privacy challenges

Authors: Manju Lata; Vikas Kumar

Addresses: CSE Department, UIE, Chandigarh University, Mohali, Punjab, India ' Central University of Haryana, Jant-Pali, Mahendergarh, 123031, Haryana, India

Abstract: The increasing use of artificial intelligence (AI) chatbots in different domains has surely developed the competence, customer capabilities and engagement. On the other hand, the AI chatbots regularly handle sensitive data, making them striking objects on behalf of the malicious actors. Present work describes the prominent security and privacy issues related to the use of AI chatbots, in order to plan the mitigation strategies. An all-inclusive approach is required to handle the security and privacy issues to ensure the transparent data practices, robust security techniques, ethical improvement procedures, and compliance with significant regulations. Since the AI chatbots continue to advance at a faster pace, a pre-emptive approach is crucial for reliable and protected amalgamation into sustainable digital lives. By probing and mitigating security and privacy challenges, this paper contributes to the reliable development and deployment of AI chatbots, with adoption of more secure and trustworthy conversational AI environment.

Keywords: AI chatbots; security; privacy; data security; mitigation strategies; challenges; AI environment.

DOI: 10.1504/IJESDF.2025.149334

International Journal of Electronic Security and Digital Forensics, 2025 Vol.17 No.6, pp.776 - 797

Received: 06 Jan 2024
Accepted: 04 Mar 2024
Published online: 27 Oct 2025 *

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