Title: Understanding employee experience: a structural equation modelling study

Authors: Vandana Mohanty; Mangesh B. Kulkarni

Addresses: Yashaswi's International Institute of Management Science, Chinchwad – 411033, Pune, Maharashtra, India ' Yashaswi's International Institute of Management Science, Chinchwad – 411033, Pune, Maharashtra, India

Abstract: This study is focused on understanding the concept of employee experience and its application across organisations in the IT industry. The authors have defined a scale of the employee experience as a combination of three key element blocks namely work, career, and care. Employees across organisations in the information technology industry are considered to validate the framework using a questionnaire-based survey. Data is analysed using structural equation modelling survey. The analysis of data reveals that collectively, all three-factor blocks have a significant positive relationship with employee experience. Factors related to career have a significantly higher impact on employee experience compared to the other two element blocks of work and care. Such an approach of focusing on critical elements of employee experience can be extended across organisations within and outside of the services information technology industry.

Keywords: employee experience; engagement; perception; information technology; career; work.

DOI: 10.1504/IJMCP.2025.148901

International Journal of Management Concepts and Philosophy, 2025 Vol.18 No.4, pp.491 - 505

Received: 03 Feb 2024
Accepted: 12 Feb 2024
Published online: 02 Oct 2025 *

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