Title: Leveraging competency mapping for optimal performance: a deep dive into the ITeS sector and strategic recommendations

Authors: Divya Pant; Shagun Tyagi; Daviender Narang

Addresses: Jaipuria Institute of Management, Ghaziabad, 247001, India ' School of Management Dehradun, Graphic Era Hill University, Dehradun, 248001, India ' Jaipuria Institute of Management, Ghaziabad, 247001, India

Abstract: The purpose of the study is to delve into the relationship between individual performance and competency mapping in the information technology enabled services (ITeS) industry. A survey of 500 professionals was conducted through a variety of sampling methodologies. R Studio and SPSS 22 were two examples of statistical tools used to analyse the data. Important competencies for competency mapping were determined, such as technical proficiency, capacity for problem-solving, aptitude for communication, flexibility, and leadership traits. To increase both organisational and individual performance, the researchers found areas in the competency mapping procedures that may use improvement. The study offered a useful method for analysing crucial competencies and how they affect organisational goals, which most likely entailed creating models or frameworks for evaluating and enhancing competence mapping procedures. The results demonstrated the beneficial effects of competency mapping on output, worker satisfaction, income levels, and employee engagement.

Keywords: executive competencies; executive performance; organisational performance; organisational effectiveness; ITeS units.

DOI: 10.1504/IJISCM.2025.148632

International Journal of Information Systems and Change Management, 2025 Vol.15 No.2, pp.150 - 171

Received: 19 Sep 2023
Accepted: 15 Jul 2024
Published online: 16 Sep 2025 *

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