Title: Mapping of success factors for implementing business systems in SMEs and large enterprises: a systematic literature review approach

Authors: Bupe G. Mwanza; Arnesh Telukdaire

Addresses: Johannesburg Business School, University of Johannesburg, Johannesburg, South Africa ' Johannesburg Business School, University of Johannesburg, Johannesburg, South Africa

Abstract: Several studies have been conducted on success factors for business systems implementation. Nevertheless, systematic literature reviews (SLR) remain scarce in business systems literature. The aim of the paper is to perform a SLR on the success factors associated with business system implementation in large enterprises; and small and medium enterprises (SMEs) based on empirical research studies that have been published. A SLR methodology is employed to synthesise 92 research studies using the matrix approach and the VOSviewer analysis of occurrence. Synthesis of the findings revealed that, only one research article focused on the SLR of success factors for business systems implementation in a large enterprise. Top management support is identified with the highest frequency in both large enterprises and SMEs using the matrix approach. Comparison of the matrix method and VOSviewer analysis of keyword co-occurrence reveals that, project management is the success factor that cuts across with the highest frequency.

Keywords: systematic literature review; business systems integration; success factors; implementation; SMEs; large enterprises; VOSviewer.

DOI: 10.1504/IJBPIM.2025.148376

International Journal of Business Process Integration and Management, 2025 Vol.12 No.3, pp.263 - 284

Received: 17 Jun 2024
Accepted: 26 Nov 2024
Published online: 02 Sep 2025 *

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