Title: Constructing a perceived and expected quality model between system supplier and end user to evaluate supply chain system

Authors: Che-Wei Chang, William Y.C. Wang

Addresses: Department of Information Management, Yuanpei University, 306 Yuanpei St., Hsin Chu 30015, Taiwan, ROC. ' School of Advanced Manufacturing and Engineering, Division of Information Technology, Engineering and the Environment, The University of South Australia, Mawson Lakes, SA 5095, Australia

Abstract: An increasing emphasis on end-user demand and expanded development budgets in leading software development firms to increase the supply chain management system quality of their Products (PD). Decision makers apply quality standards and guidelines to evaluate software quality. However, standards and guidelines lack uniformity in software development firm quality and end-users| requirements. Accordingly, this study develops a grey decision making measurement model for evaluating the software quality of supply chain management system, to reduce the software quality of perceived and expected gap between the PD offered by a software development firm and end-users| requirements.

Keywords: supply chain management; SCM evaluation; system; perceived gap; expected gap; grey decision making method; quality models; system suppliers; end users; software development; software quality; e-business; electronic business.

DOI: 10.1504/IJEB.2007.014785

International Journal of Electronic Business, 2007 Vol.5 No.4, pp.401 - 414

Published online: 08 Aug 2007 *

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