Authors: Chien-Sing Lee, Amy H.L. Lim
Addresses: Faculty of Information Technology, Multimedia University, Jalan Multimedia, Cyberjaya, Selangor 63100, Malaysia. ' Faculty of Information Technology, Multimedia University, Jalan Multimedia, Cyberjaya, Selangor 63100, Malaysia
Abstract: Software quality improvement for product or service must begin from its root, i.e., Workflow (WF) processes and consequently extend its benefits to knowledge management. However, most research on Workflow Management Systems (WFMS) focus on prediction, tracking and monitoring, not on evaluation of these processes. We propose a weighted layered methodology to assess diverse WF to form best WF practices, consequently enhancing the value of managed knowledge and to enable update, reuse and refinement of codified knowledge in meta-models and reference meta-models, which subsequently can function as implementation roadmaps. Findings from surveys on two airline systems are presented.
Keywords: business process reengineering; BPR; workflow management systems; reusability; workflow design; workflow construction; workflow use; workflow evaluation; information systems projects; theoretical framework; layered evaluation; weighted evaluation; knowledge management; quality assurance; reference models; software quality improvement; metamodels; airline systems; e-business; electronic business.
International Journal of Electronic Business, 2007 Vol.5 No.4, pp.380 - 400
Published online: 08 Aug 2007 *Full-text access for editors Access for subscribers Purchase this article Comment on this article