Article: Logistics service system: review, case study, and framework Journal: International Journal of Logistics Systems and Management (IJLSM) 2025 Vol.55 No.5 pp.1 - 27 Abstract: More and more companies are outsourcing their logistics services to logistics service providers (LSPs). Many such companies request customised solutions, which can be highly resource-demanding for an LSP to accommodate. To minimise such costs, LSPs could apply a systematic approach to define and optimise their services, namely, a logistics service system (LSS) framework. The literature on this topic is, however, sparse. This study uses existing studies to describe different LSS-related research areas, which are used to conduct a case study of a large LSP firm resulting in an LSS framework. The LSS framework highlights the connections between the different aspects of an LSS. It adds a logistics service platform and logistics service management, allowing an organisation to operate efficiently. It contributes to the field of logistics services by offering a practical framework to facilitate the implementation of an LSS to improve the competitive advantage of an LSP. Inderscience Publishers - linking academia, business and industry through research

Title: Logistics service system: review, case study, and framework

Authors: Tine Meidahl Münsberg; Erika Marie Strøm; Lars Hvam; Anders Haug; George Huang

Addresses: Department of Civil and Mechanical Engineering, Technical University of Denmark, 2800 Kgs. Lyngby, Denmark ' Department of Civil and Mechanical Engineering, Technical University of Denmark, 2800 Kgs. Lyngby, Denmark ' Department of Civil and Mechanical Engineering, Technical University of Denmark, 2800 Kgs. Lyngby, Denmark ' Department of Entrepreneurship and Relationship Management, University of Southern Denmark, Kolding, Denmark ' Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hong Kong

Abstract: More and more companies are outsourcing their logistics services to logistics service providers (LSPs). Many such companies request customised solutions, which can be highly resource-demanding for an LSP to accommodate. To minimise such costs, LSPs could apply a systematic approach to define and optimise their services, namely, a logistics service system (LSS) framework. The literature on this topic is, however, sparse. This study uses existing studies to describe different LSS-related research areas, which are used to conduct a case study of a large LSP firm resulting in an LSS framework. The LSS framework highlights the connections between the different aspects of an LSS. It adds a logistics service platform and logistics service management, allowing an organisation to operate efficiently. It contributes to the field of logistics services by offering a practical framework to facilitate the implementation of an LSS to improve the competitive advantage of an LSP.

Keywords: logistics service providers; LSPs; logistics service framework; digitalisation; supply chain management; logistics service system; LSS.

DOI: 10.1504/IJLSM.2025.147743

International Journal of Logistics Systems and Management, 2025 Vol.55 No.5, pp.1 - 27

Received: 10 Aug 2024
Accepted: 22 Aug 2024
Published online: 29 Jul 2025 *

Title: Logistics service system: review, case study, and framework

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