Title: Analysing the influence of techno-stress on turnover intentions in the Gurgaon IT industry: job performance as a serial mediation and emotional intelligence as a moderator

Authors: Suraiya Rajput; Baby Iffat

Addresses: Department of Commerce and Management, Baba Farid Institute of Technology, Uttarakhand, Dehradun, India ' Department of Commerce, Aligarh Muslim University, Aligarh, U.P, 202002, India

Abstract: This investigation endeavours to examine the intricate associations between techno stress, job performance, and happiness at work, emotional intelligence, and turnover intention. By utilising regression analysis on an assumed dataset, it discloses crucial insights into the factors that affect employee retention. Significantly, heightened techno stress is inversely linked to happiness at work and job performance, detrimentally affecting well-being and effectiveness. Conversely, a positive correlation is observed between happiness at work and job performance, underscoring the pivotal role of a positive work environment. The research delves into sequential mediation, uncovering that techno stress hurts happiness at work, subsequently diminishing job performance, and ultimately leading to an increase in turnover intention. Emotional intelligence moderates the indirect relationship, amplifying the adverse influence of techno stress on turnover intention through its effects on happiness at work. Concentrating on TCS Ltd. and Infosys, this research highlights variations within organisations and concludes by advocating tailored approaches, and positive work environments.

Keywords: techno stress; turnover intention; happiness at work; job performance; job satisfaction.

DOI: 10.1504/IJMCP.2025.147258

International Journal of Management Concepts and Philosophy, 2025 Vol.18 No.3, pp.367 - 386

Received: 01 Jan 2024
Accepted: 09 Jan 2024
Published online: 14 Jul 2025 *

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