Title: Predictors and inhibitors of mobile banking adoption in Nigeria

Authors: Precious Chikezie Ezeh; Ali Isah; Rufai Mohammed Abdulrahman

Addresses: Business Administration Department, Federal University Gusau, Zamfara State, Nigeria ' Business Administration Department, Federal University Gusau, Zamfara State, Nigeria ' Business Administration Department, Federal University Gusau, Zamfara State, Nigeria

Abstract: The adoption of mobile banking in Nigeria is still very low despite Nigerian Government bent on introducing cashless policy. Thus, the aim of this paper is to investigate the predictors and inhibitors of mobile banking adoption in northwest Nigeria. Data for this paper were collected from 400 respondents in northwestern Nigeria. The relationship between constructs was examined using AMOS-structural equation model. The reliability and validity of the instrument were examined using Cronbach's alpha, composite reliability and average variance extracted. The findings revealed that only self-efficacy influence the adoption of mobile banking. This study extends TAM and also introduces gender as a moderator. It was found that self-efficacy and perceived ease of use influence the adoption of mobile banking among male, while all the factors tested have no significant influence among female. The study has exposed the reasons for the low adoption of mobile banking among Nigerians.

Keywords: mobile banking; perceived usefulness; perceived ease of use; PEOU; perceived self-efficacy; amount of information; Nigeria; technology acceptance model; TAM; gender.

DOI: 10.1504/IJBFMI.2025.147068

International Journal of Business Forecasting and Marketing Intelligence, 2025 Vol.10 No.3, pp.303 - 317

Received: 28 Dec 2023
Accepted: 06 Jan 2024
Published online: 10 Jul 2025 *

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