Title: Exploring the impact of ChatGPT usability on attitudes and beliefs among Indian higher education students: a structural analysis

Authors: Parveen Kumar; Anu; Parmod

Addresses: Department of Management Studies, J.C. Bose University of Science and Technology, YMCA, Faridabad – 121006, Haryana, India ' Department of Management Studies, J.C. Bose University of Science and Technology, YMCA, Faridabad – 121006, Haryana, India ' Haryana School of Business, Guru Jambheshwar University of Science and Technology, Hisar – 125001, Haryana, India

Abstract: Receiving prompt answers from the AI conversational application made drastic changes in students' learning. This research investigates the influence of generative pre-trained transformers (ChatGPT) 3.5 usability on the attitudes and beliefs of Indian higher education students. In this study, data was collected from 380 students representing 14 higher education institutions through email and personal interactions. Structural equation modelling (SEM) was employed to validate the proposed model. Findings reveal a substantial positive correlation between ease of use and attitudes, as well as beliefs. Furthermore, it highlights a significant link between attitudes and the formation of beliefs among young individuals. These insights underscore the need for ethical AI interactions and provide valuable perspectives for educators, policymakers, and technology developers.

Keywords: artificial intelligence; higher education institutions; generative pre-trained transformers; ChatGPT; ease of use; attitudes; beliefs.

DOI: 10.1504/IJKL.2025.145989

International Journal of Knowledge and Learning, 2025 Vol.18 No.3, pp.319 - 330

Received: 07 Oct 2023
Accepted: 28 Mar 2024
Published online: 01 May 2025 *

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