Title: The nexus of good e-governance, e-trust, and digital citizenship behaviour: a perspective of emerging economies

Authors: Manal Ali Almarashdah; Zaid Ibrahim Yousef Gharaibeh; Muhammad Safdar Sial; Muhammad Tahir; Franco Gandolfi

Addresses: Faculty of Business, Jadara University, Irbid, 2110, Jordan ' Faculty of Law, Jadara University, Irbid, 2110, Jordan ' Department of Management Sciences, COMSATS University, Islamabad, 45550, Pakistan ' Department of Management Sciences, COMSATS University, Islamabad, 45550, Pakistan ' California Institute of Advanced Management (CIAM) and Georgetown University, Washington DC, 20057, USA

Abstract: E-governance fosters good digital citizenship behaviour through the advancement of openness, involvement, accessibility, trust, and education of the public. Current research examines the direct impact of electronic governance on digital citizenship behaviour with the mediation of Electronic Trust amongst the Jordan public. In this regard, a questionnaire was floated and a sample of N = 302 was collected for further analysis. Descriptive analysis was conducted in SPSS, whereas the measurement model and structural model were designed in SMART PLS 4.0. Results extracted from the analysis revealed that there exists a positive and significant relationship between electronic governance (EG) and Digital citizenship behaviour (DC) through the mediation of electronic trust (e-trust). All t values and p values were significant. Findings revealed that through Specific indirect effect the significant mediation impact of e-trust between electronic governance and digital citizenship behaviour in electronic services provided by Jordan's government to their public.

Keywords: e-governance; e-trust; digital citizenship behaviour; Jordan government.

DOI: 10.1504/IJEG.2024.144626

International Journal of Electronic Governance, 2024 Vol.16 No.4, pp.468 - 489

Received: 13 Jul 2024
Accepted: 02 Oct 2024
Published online: 25 Feb 2025 *

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