Title: Towards a New Model of Supply Chain Risk Management: the Cross-Functional Process Mapping Approach

Authors: Jian Li, Seock-Jin Hong

Addresses: Graduate School of Logistics, University of Incheon, R&D Building, Songdo Techno Park, 994-52, Dongchun-Dong, Yeonsu-Gu, Incheon, Republic of Korea. ' Graduate School of Logistics, University of Incheon, R&D Building, Songdo Techno Park, 994-52, Dongchun-Dong, Yeonsu-Gu, Incheon, Republic of Korea

Abstract: Supply chains bring companies economies of scale; at the same time, they also carry some risks. Recently risk management has become one of the principles of supply chain management. As discussed by other authors, they attribute process management to both Supply Chain Management (SCM) and risk management. Based on this proposition, this research mainly applies one of process mapping tool, Cross-Functional Process Mapping (CFPM), to constructs a new theoretical model of risk management in supply chain. The procedure of this model, which is a eight-step continuous process cycle from team organising to reporting, aims at not only reducing loss during risk occurrence but also redesigning and improving the whole business process to resist the risk loss.

Keywords: supply chain management; SCM; risk management; cross-functional process mapping; CFPM; modelling; customer relationship management; CRM; business process redesign.

DOI: 10.1504/IJECRM.2007.014428

International Journal of Electronic Customer Relationship Management, 2007 Vol.1 No.1, pp.91 - 107

Published online: 05 Jul 2007 *

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