Title: Digital transformation in managing outgoing student applications: enhancing administrative efficiency in higher education institutions

Authors: Eugénia Santos; António Trigo

Addresses: Polytechnic University of Coimbra, Coimbra, Portugal ' Instituto Universitário de Lisboa (ISCTE-IUL), ISTAR, Lisboa, Portugal; CEOS.PP Coimbra, Polytechnic University of Coimbra, Coimbra, Portugal

Abstract: Digital transformation is essential for improving the operational processes of organisations and, consequently, their performance. This work presents the prototype of a computer application to support the management of outgoing students' applications in a higher education institution. The key outcomes of this work include the systematisation of the process, the establishment of key performance indicators, and the real-time monitoring and traceability of students' applications. From a managerial perspective, this work provides insights for higher education institutions aiming to digitalise and control their processes. Moreover, it offers a practical framework that can be adapted by any industry seeking to implement controlled processes, enabling the collection of data from activities to feed the key performance indicators.

Keywords: higher education institution; HEI; digital transformation; business process management; BPM; key performance indicator; KPI; management control.

DOI: 10.1504/IJBPIM.2025.144069

International Journal of Business Process Integration and Management, 2025 Vol.12 No.1, pp.78 - 88

Received: 08 Jun 2024
Accepted: 10 Sep 2024
Published online: 23 Jan 2025 *

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