Title: Improvement of training procurement business process using DMAIC at PT. Transportasi Jakarta (Transjakarta)

Authors: Adam Bagaskara Putra; Liane Okdinawati

Addresses: School of Business and Management, Bandung Institute of Technology, Bandung, West Java, Indonesia ' School of Business and Management, Bandung Institute of Technology, Bandung, West Java, Indonesia

Abstract: PT. Transportasi Jakarta (Transjakarta) as a company that focuses on the services of Bus Rapid Trans (BRT) transportation system integration services in Jakarta (Indonesia), always tries to provide the best service for its customers. The procurement of relevant training for employees is one of the efforts from the company to develop its employee competency and insight to improve service satisfaction for its customers. The company currently has its own business process for procuring training for its employees, but this business process still needs improvement. The slow approval of documents by the relevant directors, additional training needs beyond the annual training plan, and numerous validation documents are problems that are often encountered in business processes for procuring training in companies. This research uses the DMAIC and only reaches the Improve phase, because this research focuses on improving complex business processes for procuring employee training into simpler business processes.

Keywords: training procurement; business process; DMAIC.

DOI: 10.1504/IJBPIM.2025.144066

International Journal of Business Process Integration and Management, 2025 Vol.12 No.1, pp.12 - 24

Received: 26 Feb 2023
Accepted: 26 Mar 2024
Published online: 23 Jan 2025 *

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